Industry Insiders: The Rise of Voice Technology
Replicating human cognition in new technologies has been the goal for over half a century. Voice assistants have been growing in popularity in the consumer world for some time now. But uptake in the corporate world has been much slower, and often limited to distinct functions such as call centres.
Nonetheless, there are significant benefits that can be enjoyed when organisations embrace voice technology within their IT infrastructure. Since it nurtures a more engaging, personal experience, it can communicate a uniquely positive perception of an organisation’s brand.
In the next 18-24 months, we can expect enterprise adoption of voice technology to grow at pace. Yet there are significant challenges that must be overcome before it enters the mainstream, particularly when it comes to securing the talent required to develop and maintain this technology.
Blending Cognitive Voice Technology with the Power of People
In the first Industry Insiders report from Experis, we explore the Rise of Voice Technology. Organisations that blend the capabilities of their people with emerging cognitive technologies will be most successful in the future. We explore how employers can prepare their workforce for this emerging trend, and the strategies that can be implemented to ensure secure the voice skills your business will need.
Combining latest market intelligence with Experis expertise, Industry Insiders examines the opportunities and challenges that will make or break organisations in the future of work. Visit the Experis website to download your copy today.