Is the Paper Ceiling Holding Your Organisation Back?
For a long time, employers wouldn’t consider candidates without a degree even though their daily work didn’t require one.
WHERE GREAT WORK COMES TOGETHER.
Recruiters get called middlemen. We call ourselves people.
Middle people get a bad rep because most don’t do it right. We do. For 75 years, the middle is where we’ve worked best. Never doing things by the book. Always by what works. We ask the questions that matter. We say it straight. We’ll tell you what’s worth your time and what’s a waste of it.
AI can hand you fifty CVs. We’ll give you the one worth keeping. The middle isn’t in the way. It’s the way.
We speak fluent client and candidate.
KEY FACTS.
75+ years
of placing top talent
One of the
UK’s leading recruitment agencies
1000’s
matched with meaningful roles at leading companies every year
20+ locations nationwide
backed by smart tech and seamless infrastructure
OUR SERVICES.
Temporary and permanent recruitment
Fast turnaround. Sharp screening. Real value.
Need someone tomorrow? We’re already on it. Looking for someone who fits long-term? We’ll find them.
Need a volume injection short- or long-term? Our project teams are ready to deliver the boost your workforce needs.
24/7 support. Enhanced compliance. Personal service. We don’t just tick boxes – we find the right people.
Managed Services
Big hiring plans? We’ll take it off your plate.
Outsource your recruitment function to our Managed Services and we’ll handle everything.
While you focus on strategy, we handle the hires. Onsite teams. Full process ownership. Less risk and more quality. Total peace of mind.
Preferred & Sole Supplier
Not hiring in bulk? No problem.
Add us to your PSL and we’ll hit the ground running when you’re ready.
Make us your Sole Supplier and we’ll streamline everything. Faster hires, fewer costs, better results.
Upskilling and development
AccelerateYou is our free development programme for high-potential associates. It gives them the skills, support and guidance to grow into in-demand roles – fast.
OUR SPECIALISMS.
Business Professional
Without admin, receptionists or secretaries, the wheels stop turning. Meetings vanish, phones ring into the void and nothing gets filed. We find the people who keep the chaos in check and businesses moving.
Every business is different. So is every hire. We build delivery models around your goals, not ours. And we don’t just match CVs. We match values, culture and work style.
We’ve got national reach, local insight and a talent pool that’s ready to go. That’s how you stand out in a competitive market.
We recruit for admin staff in the Public Sector, contact centre staff, as well as EAs, PAs, office managers, HR administrators, clerical assistants and finance staff.
Social Care
Trusted for a reason. Caring by nature.
With decades of experience, we’ve become a trusted name in social care recruitment − not just because we know the system, but because we care deeply about the people in it.
We understand what’s at stake. In social care, trust isn’t optional − it’s everything. Businesses need candidates who can step in safely, act responsibly and deliver high-quality care. That’s exactly who we find. People supporting the most vulnerable. People who make a difference every day.
The talent we place is skilled, fully compliant and ready to step in, step up and support those who need it most.
We specialise in:
- Residential, Supported Living & Day Services
- Learning Disability & Autism
- Housing, Homelessness & Hostel Services
- Special Educational Needs & Disability (SEND)
- Mental Health (including CAMHS).
LATEST INSIGHTS.
Overcoming the Pay Perception Gap in UK Social Care
Across the UK, social care workers continue to voice strong frustrations about their pay and financial insecurity. While the government raised the National Living Wage (NLW) in April 2025, most care staff still only just exceed the legal pay minimum, and many rely on second jobs just to balance household bills.
Customer Care Employee Pay – Where the Grass is Really Greener
For customer care employees, greener pastures aren’t always measured by the numbers on a payslip − they’re more likely woven into the lived reality of how far pay goes in different regions.
Trouble at the sharp end of UK social care
The UK’s specialist social care sectors – particularly in adult Learning & Disabilities (L&D) and residential care for Children & Young People (CYP) – are facing acute pressures. Financial constraints, rising demand, workforce issues, regulatory challenges and questions around long-term sustainability all shape the landscape. Below, we examine the issues in more detail and outline potential solutions.
Strategic workforce development: Transforming customer care
Intensified by surging customer expectations, digital transformation and fierce competition for talent, UK contact centres (CC) and customer experience (CX) organisations face mounting workforce challenges. However, by implementing a well-designed, strategic workforce development plan, customer care businesses can overcome the obstacles to thrive even in the toughest business climate.
Good talent is where you find it – overcoming the skills shortage in UK social care
Good talent is where you find it – overcoming the skills shortage in UK social care Considering candidates with relevant lived experience over standard work experience can widen the talent
Humans in the age of customer care AI and automation
Humans in the age of customer care AI and automation Advanced technologies may be spreading rapidly across contact centres (CC) and customer experience (CX) businesses, but the human touch is
UK social care – tech is on the rise, but it’s still a people business
As digital innovation continues to shape every business sector, UK social care finds itself at a critical juncture. There is growing interest in how technology – particularly Artificial Intelligence (AI) – may improve care for some of the UK’s most vulnerable people.
When one door closes, another door opens: Opportunities amid challenges in UK Customer Care
The UK customer care landscape – in particular contact centres (CC) and customer experience (CX) organisations – is caught in a complex web of economic headwinds, workforce challenges and the accelerating march of technology.
Discover the market trends impacting the social care market
The Social Care sector has faced incredible challenges in recent years, and care providers have worked tirelessly to continue delivering essential services.
The Future of Customer Care: Essential business trends for 2025
The Brook Street 2025 customer care trends report is an analysis of current and future issues impacting employee recruitment and retention across the contact centre (CC) and customer experience (CX) sectors.
Calling all leaders: How to turn the office into a magnet – not a mandate
After five years of hybrid teams, fully remote crews and old-school office die-hards coexisting in the cocktail of workplace models that followed the pandemic, 2025 headlines are being flooded with talk of return-to-office mandates.