Unveiling the hidden potential of contact centres22/04/2024The field is ripe with potential yet often cloaked in myth. Julia Morgan, Sales Director at Brook Street brings a [...]
  The role of a leaving care support worker17/04/2024In England alone, there were more than 80,000 children in care in March 2023. These numbers highlight the reality [...]
  Emerging and expanding trends in adult and children’s care services – and how to overcome them10/04/2024The demand for social care services is on the rise across the UK. This surge is placing an additional pressure on [...]
  Setting boundaries at work: The key to productivity and wellbeing05/04/2024In the modern workplace, the lines between professional and personal life can often blur. With the introduction of [...]
  Overcoming employee attrition in the UK contact centre industry22/03/2024The conventional image of contact centre agents as merely order-takers or complaint-handlers is steadily [...]
  Podcast: Diversity in recruitment: Building an inclusive workforce18/03/2024In today’s multinational, multicultural world, diversity is not an option but a necessity and inclusion is not a [...]
  Court ushers: What they do and how to become one21/02/2024Excellent communication, legal knowledge and patience. If you possess these skills, you may just have what it takes [...]
  Webinar: Peering into the future: Forecasting 2024 for contact centre recruitment20/02/2024In the ever-changing world of recruitment, staying abreast of the latest trends and innovations is a key driver of [...]
  Podcast: Navigating the virtual contact centre landscape06/02/2024In a world constantly chasing innovation and convenience, the domain of customer service is undergoing a [...]