Contact Centres at Breaking Point

In a sector where attrition rates are three times the UK average, Contact Centre and Customer Service organisations are being faced with the most challenging recruitment landscape in decades. Challenges in both attraction and retention. Loud demands for flexibility in when, where, and how we work have been joined by increasing employee expectations, a digital skills gap, record levels of employment, and a new focus on retaining current workers to create an employee’s market.

Can Business Process Outsourcing be the solution in resolving recruitment challenges in the Contact Centre and Customer Service industry?

Download Manpower’s latest report, Contact Centres At Breaking Point, where we review the barriers in hiring staff to work in the Contact Centre and Customer Service Industry and how Business Process Outsourcing is the most immediate and effective solution to meet the urgent recruitment needs of the industry. The report includes:

  • Hiring challenges and barriers in the Contact Centre and Customer Service Industry
  • Candidate expectations and the impact on businesses
  • Hiring strategies to attract and retain much needed, skilled talent

Complete the form below to gain instant access to the Contact Centre at Breaking Point report.