Six benefits of working in a contact centre

Are you looking for a rewarding career path? Contact centre jobs offer a plethora of benefits, from developing transferrable skills to flexible working. In this blog, we’ll explore six advantages of working in a contact centre and how you can get started with your successful career.

  1. No experience required: One of the common issues with finding a job, especially for school leavers, is having little or no experience. With most contact centres, the basic requirement is good communication skills and computer knowledge, skills that you’re likely to have picked up through education or general day-to-day duties.
  2. Lots of opportunity to learn: Most contact centres provide training in customer service and sales skills, and many offer a wide range of additional training opportunities for staff that want to develop themselves even further.
  3. Acquire transferrable skills: Wherever you decide to take your career, the skills you acquire in a contact centre can be used in any industry and in life in general. Communication skills, data handling and organisation skills are just a few of the valuable skills you can obtain from working in a contact centre and transfer onto any career path you choose to take.
  4. Career progression: Once you enter a contact centre role, you will acquire a lot of knowledge and gain valuable experience. Most large companies prefer to hire and promote from within as employees have existing knowledge of the company. This increases your chances of promotion. Additionally, exposure to various business functions makes it an excellent path for career progression.
  5. Competitive salary and benefits: Whilst entry-level salaries may be modest, employers often provide commission and other incentives as rewards for your hard work and dedication. This means that you can earn additional compensation on top of your base pay, making it a rewarding experience. In addition, the potential for swift career growth means that a higher paying role may not be far away.
  6. Work-life balance: Now more than ever, employers are prioritising the wellbeing of their staff. This includes ensuring a good work-life balance is achieved. Most contact centres offer sociable hours or flexible shift patterns, which leaves more room for relaxation and quality time with your loved ones. More recently, the increased opportunities for individuals to work remotely or in a hybrid working structure, allow workers to get back the time they would spend commuting.

If you are looking for a contact centre role, Brook Street is here to help. With branches spread throughout the country, we offer contact centre opportunities across a range of industries. From customer support agents to contact centre operators, our experienced consultants are on hand to match you with the perfect roles and employers.

View all our contact centre job opportunities and apply for a role today.