Webinar: Peering into the future: Forecasting 2024 for contact centre recruitment

Posted 20/02/2024

In the ever-changing world of recruitment, staying abreast of the latest trends and innovations is a key driver of success, particularly in the contact centre industry. This is the perfect opportunity to get a crystal-clear vision of the evolution of contact centre recruitment in 2024. This roundtable provides a roadmap and insights into the emerging trends and challenges that will redefine the talent acquisition landscape, as thought leaders in the industry, including Joanne Regan-Iles, HR Director, AT Management Ltd, Hollie Chaggar, Head of Customer Engagement and Homes Planning Customer Demand & People Planning, Lloyds Banking Group, and Maria Heyes, People Operations Assistant, Teleperformance, discuss:

Tech-driven recruitment: Analysing the role of technology, including AI, automation and chatbots, in transforming the recruitment process for contact centres
Skills-based hiring: Delving into the paradigm shift toward skills-based hiring and its implications for candidate assessments
Remote workforce dynamics: Discussing how the growing trend of remote work is influencing recruitment strategies and candidate expectations
Diversity and inclusion: Exploring the impact of diversity and inclusion initiatives on recruitment practices and their role in creating more inclusive contact centre teams.

Don’t miss the chance to become equipped with the knowledge to thrive in the world of contact centre talent acquisition.

Watch on demand here

Brook Street

Brook Street, part of the ManpowerGroup® family of companies, has a long-standing legacy as a trusted recruitment partner. From business support and operations, to frontline customer service and care professionals, we work with job seekers and clients during every step of the recruitment process. Brook Street takes the time to understand your goals so that we can unleash potential through the best match. At Brook Street, we are proud of our long-standing legacy as a trusted recruitment partner. From business support and operations, to frontline customer service and care professionals, we work with job seekers and clients during every step of the recruitment process. Brook Street takes the time to understand your goals so that we can unleash potential through the best match. Brook Street is part of the ManpowerGroup® family of companies.