The Customer Service Academy is one of the solutions Manpower offers as part of our upskilling programme MyPath, which enables our high-potential associates to access jobs and grow in in-demand careers through upskilling opportunities and personalised guidance.
Throughout the programme, we monitor and assess each candidate’s progress, and provide guidance where necessary. The programme is flexible, which means the modules can be completed to suit your schedule.
The courses form part of our MyPath programme, which enables our high-potential associates to access jobs and grow in in-demand careers through upskilling opportunities and personalised guidance. Upon graduation, you will receive certification that will give you the confidence to start or continue your career in the contact centre and customer experience sector.
A step-by-step guide to a candidate’s journey through the Customer Service Academy pathway:
Working conditions and flexibility
Many customer service roles now offer a flexible or hybrid working model, helping you plan your career around your lifestyle.
The future of customer service
While getting certified in customer service may be the first step, it is by no means the last. Becoming qualified is just a stepping-stone for many entrants, opening the door to a wealth of opportunities for further career progression.
Diversity and inclusion
Entrants can have the knowledge they are taking part in a programme that celebrates people from all walks of life. From different backgrounds, ethnicities, genders and geographies, the programme is committed to increasing inclusion within customer service.