Why join us?

Customer service is taking centre stage! Since the pandemic, people spend more time online than ever, and it’s the companies that offer the best experience that will stand out.

That’s why we’re looking for candidates with a passion for great customer care to help our clients achieve this. Manpower has launched the Customer Service Academy which equips students with the necessary training, certification and employment support to help you launch a successful career in a contact centre.

The Customer Service Academy is one of the solutions Manpower offers as part of our upskilling programme MyPath, which enables our high-potential associates to access jobs and grow in in-demand careers through upskilling opportunities and personalised guidance.

How it works

Our Customer Service Academy offers a programme of individual training, coaching and group sessions designed to provide you with the skills and behaviours you need to be ‘job ready’.

Throughout the programme, we monitor and assess each candidate’s progress, and provide guidance where necessary. The programme is flexible, which means the modules can be completed to suit your schedule.

The courses form part of our MyPath programme, which enables our high-potential associates to access jobs and grow in in-demand careers through upskilling opportunities and personalised guidance. Upon graduation, you will receive certification that will give you the confidence to start or continue your career in the contact centre and customer experience sector.

A step-by-step guide to a candidate’s journey through the Customer Service Academy pathway:

What’s in it for me?

Benefits of the academy

  • Gain entry point opportunities into market-leading organisations and in high-profile contact centre agent roles
  • Engaging, high-quality contact centre situational and simulation training, including both core principles and hands-on training at times that suit your personal schedule
  • Tailored training within the framework of the Telephone Consumer Protection Act (TCPA)
  • Endorsed by the UK Contact Centre Forum and their alumni.

Benefits of a customer service career

Working conditions and flexibility

Many customer service roles now offer a flexible or hybrid working model, helping you plan your career around your lifestyle.

The future of customer service

While getting certified in customer service may be the first step, it is by no means the last. Becoming qualified is just a stepping-stone for many entrants, opening the door to a wealth of opportunities for further career progression.

Diversity and inclusion

Entrants can have the knowledge they are taking part in a programme that celebrates people from all walks of life. From different backgrounds, ethnicities, genders and geographies, the programme is committed to increasing inclusion within customer service.

Take the first step to your dream career in customer service today: