The contact centre industry has changed forever. Following the pandemic, there’s a demand for customer service talent across sectors such as banking, finance, insurance and real estate. However, with thousands of workers having changed careers during COVID or embarked on new studies, the skills shortage is more serious than ever.

Manpower is addressing this shortage head-on through our Customer Service Academy.


Building your future workforce

As a leading contact centre recruitment partner, we can create talent pools by identifying and guiding candidates who demonstrate future potential into our upskilling programme, preparing them to handle your customers and represent your business.


Why join us?

The Customer Service Academy equips you with the necessary training, certification and employment support to help you launch a successful career in a contact centre.