A Brighter Future is Humanly Possible

The Brook Street 2025 customer care trends report is an analysis of current and future issues impacting employee recruitment and retention across the contact centre (CC) and customer experience (CX) sectors.

Empowering Gen Z: navigating the future of work “Gen Z aren’t lazy – they‘re selective. They won’t stay in workplaces where their boundaries aren’t respected.” – Shelly Larsen-McHugh, Social Impact

The global aerospace and defence industry faces rapid technological advancements and geopolitical challenges.

First, the good news - the nation’s long-running talent shortage may finally have peaked. In Q1 2025, 76% of surveyed firms reported challenges in filling roles, down from 80% in 2024. And now the bad news - more than three quarters of UK businesses still can’t find the skills they need.

From retail, healthcare and hospitality to engineering, manufacturing, marketing and more, work time now means screen time for millions of UK workers. Where advanced technologies and the digital skill requirements to manage them were once restricted to hi-tech organisations, now almost every UK business needs employees who can work well with a computer.

UK engineering labour market – squeezed to the limits The UK engineering sector finds itself at a critical juncture, pinched between rising market needs and an acute skills crisis Rock

The Manpower Engineering 2025 Skills and Trends Report is an analysis of current issues impacting employee recruitment and retention across the UK engineering sector.

The global financials & real estate sector is facing a wave of change as disruptive forces alter its global landscape. Economic pressures, shifting labour dynamics, digital advancements and evolving regulations are changing how organisations operate and compete.

Global Talent Barometer – 2025 UK report and key findings We’re excited to launch the second instalment of ManpowerGroup’s Global Talent Barometer!  Based on survey responses from over 13.5K workers

More than one in three UK senior managers (34%) fear they could lose their jobs within the next six months, according to new data from ManpowerGroup’s Global Talent Barometer, a striking figure that shows how global uncertainty isn’t just a concern for business leaders.

The latest Manpower UK Engineering Employment Outlook finds 42% of employers in the engineering space plan to increase their headcount in Q3 (July – Sep) 2025, while 44% plan to keep their current workforce levels steady.

If companies want to harness the transformative power of artificial intelligence, the Chief Information Officers will need to combine collaboration and soft skills to become a driving force for organisational change.