A Brighter Future is Humanly Possible

The outlook for both the global and UK consumer goods sector in 2025 is uncertain. At the macro level, we are in the midst of a fundamental reordering of the global economic status quo.

The digital revolution is fundamentally reshaping the engineering landscape, positioning UK firms at the core of technological transformation across industries as varied as aerospace, entertainment, marketing, healthcare and retail. As technology evolves from isolated applications to interconnected, intelligent systems, so the demands on engineering businesses are intensifying.

The Social Care sector has faced incredible challenges in recent years, and care providers have worked tirelessly to continue delivering essential services.

Today’s leaders are navigating rapid digital transformation, rising cyber threats and a persistent IT talent shortage, all while being expected to lead innovation.

The technology sector is facing a serious skills shortage – something that is expected to impact nine out of ten organisations by 2026, according to IDC. However, when it comes to attracting and retaining talent, businesses sometimes struggle – particularly with regards to neurodiversity.

52% of new hires leave within the first six months. Why? Because too many hiring strategies prioritise speed over strategy. In today’s volatile labour market, recruitment teams can no longer afford to make short-sighted hiring decisions.

A mere five years ago, virtually everyone worked onsite. Then, no one did. The change was devastating for some industries, but those who could work from home quickly adjusted. What started as a temporary arrangement became the new norm.

The UK engineering sector stands at a critical juncture. Faced with an acute skills shortage and unprecedented demand for innovation and sustainability, engineers are now expected to tackle climate goals, adopt cutting-edge technologies, expand global manufacturing output and address resource challenges—all with insufficient personnel.

In today's rapidly evolving workplace, professionals find themselves navigating a fundamental shift: learning to work effectively alongside artificial intelligence. As generative and agentic AI transform jobs in real-time, how are employees and employers adapting to maximise this partnership?

This webinar captures a thoughtful approach to AI in Talent Acquisition. Rather than replacing recruiters or radically overhauling processes, AI is enhancing recruitment incrementally, making systems smarter, faster and more consistent while keeping humans at the centre of the hiring process.

In our new AI Whitepaper, we discuss best practices for employers and employees alike, how to future-proof your career and concerns around AI and automation replacing human skills in the future.

The Brook Street 2025 customer care trends report is an analysis of current and future issues impacting employee recruitment and retention across the contact centre (CC) and customer experience (CX) sectors.