A Brighter Future is Humanly Possible

Humans in the age of customer care AI and automation Advanced technologies may be spreading rapidly across contact centres (CC) and customer experience (CX) businesses, but the human touch is

As digital innovation continues to shape every business sector, UK social care finds itself at a critical juncture. There is growing interest in how technology – particularly Artificial Intelligence (AI) – may improve care for some of the UK’s most vulnerable people.

The UK customer care landscape – in particular contact centres (CC) and customer experience (CX) organisations – is caught in a complex web of economic headwinds, workforce challenges and the accelerating march of technology.

​The latest Experis Tech Talent Outlook reveals a 42% IT Net Employment Outlook for Q4 2025. In an otherwise stalling labour market, the IT sector continues to enjoy the strongest outlook of all UK sectors for the third consecutive quarter.

UK trails in global hiring race, facing the world’s sharpest yearly and quarterly decline Hiring demand amongst UK employers has dropped to a new low (+11%) according to the latest

The UK’s challenging labour market conditions are taking their toll on business confidence going into Q4. Our report reveals hiring demand falls again to just +11% (a decline of -17% YoY and -9% on the quarter) - the weakest year-on-year hiring demand growth globally, underscoring the scale of the British slowdown.

The outlook for both the global and UK consumer goods sector in 2025 is uncertain. At the macro level, we are in the midst of a fundamental reordering of the global economic status quo.

The digital revolution is fundamentally reshaping the engineering landscape, positioning UK firms at the core of technological transformation across industries as varied as aerospace, entertainment, marketing, healthcare and retail. As technology evolves from isolated applications to interconnected, intelligent systems, so the demands on engineering businesses are intensifying.

The Social Care sector has faced incredible challenges in recent years, and care providers have worked tirelessly to continue delivering essential services.

Today’s leaders are navigating rapid digital transformation, rising cyber threats and a persistent IT talent shortage, all while being expected to lead innovation.

The technology sector is facing a serious skills shortage – something that is expected to impact nine out of ten organisations by 2026, according to IDC. However, when it comes to attracting and retaining talent, businesses sometimes struggle – particularly with regards to neurodiversity.

52% of new hires leave within the first six months. Why? Because too many hiring strategies prioritise speed over strategy. In today’s volatile labour market, recruitment teams can no longer afford to make short-sighted hiring decisions.