The telecoms sector is currently faced with a wide range of opportunities and challenges that could make (or break) organisations. Many of these transformations are being driven by the emergence of new technology and require employers to consider new ways of obtaining the talent to get the work done.

The insurance industry is undergoing a number of exciting and innovative developments that make it a great place to work. However, if you're not currently working in the industry, you may not know it.

Millennials are replacing Baby Boomers as the insurance industry's largest customer base. They're investing in new businesses, buying new cars and homes, and starting families; while Baby Boomers are starting to think about retirement. Insurers that want to secure long-term growth need to build a solid Millennial customer base, yet this often proves to be challenging. Nonetheless, organisations that get this right and appeal to younger customers could inadvertently find they also become a more attractive employer as a result.

As the insurance industry undergoes significant transformation, driven by digitisation and changing customer expectations, we can expect the workforce to experience substantial disruption.

Insurers are being challenged to offer new services and products to their customers, delivered in new ways. This is already having a significant impact on the make-up of IT departments, and is set to further ramp up in the months and years ahead.

Insurance is a careful balancing act. Since it's typically based on a risk-distribution model, individuals or companies are grouped together based on certain behaviours or attributes, and premiums are charged accordingly. Charge too much, and potential customers will look elsewhere. But if you charge too little, or if there are more claims than anticipated, then it's the insurer that will feel the pinch.