Overcoming employee attrition in the UK contact centre industry22/03/2024The conventional image of contact centre agents as merely order-takers or complaint-handlers is steadily [...]
  Podcast: Diversity in recruitment: Building an inclusive workforce18/03/2024In today’s multinational, multicultural world, diversity is not an option but a necessity and inclusion is not a [...]
  Court ushers: What they do and how to become one21/02/2024Excellent communication, legal knowledge and patience. If you possess these skills, you may just have what it takes [...]
  Webinar: Peering into the future: Forecasting 2024 for contact centre recruitment20/02/2024In the ever-changing world of recruitment, staying abreast of the latest trends and innovations is a key driver of [...]
  Podcast: Navigating the virtual contact centre landscape06/02/2024In a world constantly chasing innovation and convenience, the domain of customer service is undergoing a [...]
  Webinar: Transform your HR strategy with AI: Enhance engagement and drive talent acquisition success01/02/2024Every stride in technology today carries the potential for massive impact across industries and departments – HR is [...]
  Retaining excellence: Proactive tips for staff retention in the care sector25/01/2024The high staff turnover in our industry is a major challenge for organisations. Candidates are curious about the [...]
  Podcast: Incorporating ESG in business strategy22/01/2024Listen to our podcast as we delve into the critical intersection of environmental, social and governance (ESG) [...]
  Webinar: Reimagining contact centre success in 2024: Trends in recruitment, employee engagement and operational excellence16/01/2024With the dawn of a new era in customer support, talent acquisition and technological integration, we invite you to [...]