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Brook Street

Brook Street, part of the ManpowerGroup® family of companies, has a long-standing legacy as a trusted recruitment partner. From business support and operations, to frontline customer service and care professionals, we work with job seekers and clients during every step of the recruitment process. Brook Street takes the time to understand your goals so that we can unleash potential through the best match. At Brook Street, we are proud of our long-standing legacy as a trusted recruitment partner. From business support and operations, to frontline customer service and care professionals, we work with job seekers and clients during every step of the recruitment process. Brook Street takes the time to understand your goals so that we can unleash potential through the best match. Brook Street is part of the ManpowerGroup® family of companies.

Overcoming the Pay Perception Gap in UK Social Care

Across the UK, social care workers continue to voice strong frustrations about their pay and financial insecurity. While the government raised the National Living Wage (NLW) in April 2025, most care staff still only just exceed the legal pay minimum, and many rely on second jobs just to balance household bills.
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Customer Care Employee Pay – Where the Grass is Really Greener

For customer care employees, greener pastures aren’t always measured by the numbers on a payslip − they’re more likely woven into the lived reality of how far pay goes in different regions.
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Trouble at the sharp end of UK social care

The UK’s specialist social care sectors – particularly in adult Learning & Disabilities (L&D) and residential care for Children & Young People (CYP) – are facing acute pressures. Financial constraints, rising demand, workforce issues, regulatory challenges and questions around long-term sustainability all shape the landscape. Below, we examine the issues in more detail and outline potential solutions.
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Strategic workforce development: Transforming customer care

Intensified by surging customer expectations, digital transformation and fierce competition for talent, UK contact centres (CC) and customer experience (CX) organisations face mounting workforce challenges. However, by implementing a well-designed, strategic workforce development plan, customer care businesses can overcome the obstacles to thrive even in the toughest business climate.
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Good talent is where you find it – overcoming the skills shortage in UK social care

Good talent is where you find it – overcoming the skills shortage in UK social care Considering candidates
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Humans in the age of customer care AI and automation

Humans in the age of customer care AI and automation Advanced technologies may be spreading rapidly across contact
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