With the General Data Protection Regulation (GDPR) coming into place in May 2018, businesses are now faced with the dual challenge of staying compliant and secure, whilst continuing to harness the power of their data.
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Authentic, technologically advanced communications are a priority for today’s jobseekers. Added to this, the technology an employer uses (and doesn’t use) during the hiring process sends a powerful message about their organisation to prospective candidates.
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With Black Friday just around the corner and the festive period following quickly behind, the peak demand period for contact centres is well and truly here.
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Engineering can help transform people’s lives. It’s behind much of what we use every day; from the bridge that you cross every day on the way to work, to the construction of the latest aeroplanes. Engineers help to build the future, aiming to solve problems or improve existing solutions with their creations. The scope of what the industry covers is extremely broad; breaking down into a range of more specialised fields and making for a very diverse area of employment.
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The explosion of the Internet of Things has led organisations to experiment with new digital applications in the pursuit of greater connectivity between devices. With mobile playing a key role in the development of these innovations, it comes as little surprise that demand for IT professionals that possess these skills has grown. In fact, as our latest Tech Cities Job Watch report revealed, demand for permanent IT staff with mobile skills grew by nearly 40% in the past year; while mobile roles made up 28% of all roles analysed.
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Many see the Fourth Industrial Revolution as the way forward for manufacturing – with orgainsations leveraging digital technologies and data to drive greater efficiency, innovation and productivity growth. But getting there will require a new leadership mindset – one that is focused not just on creating the technology of the future, but also on developing the workforce to match.
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Over recent years, the drive for technology has become increasingly focused towards mobile, with a growing need to consume services when and where it suits us. Thanks to the pervasiveness of mobile devices and the decreasing price of data services, this trend is set to continue its upward trajectory.
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Full-time, traditional employment is in decline in much of the world. This is giving way to a host of alternative work models – from contract and self-employment, to agency and gig work, and much more.
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While everybody in the workplace will be affected by technological disruption that is leading to the emergence of a Skills Revolution, a significant impact will be felt by women.
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At a time when our ‘always-on’ economy means that consumers expect responsiveness 24-7, contact centres are feeling the pressure like never before.
At the same time, employers are also facing one of the most challenging labour markets in the past five years.
It’s tough out there. Employees with in-demand skills can now pick and choose where and when they want to work. If your organisation isn’t perceived as an attractive place to work, employees will simply go and work for a competitor instead. Put simply: to find, attract and retain the best talent, hiring managers need to think and act differently.
To find out why – and learn what smart employers are doing – see our latest blog: Harnessing a flexible workforce in the contact centre industry.