Leading end-to-end solutions that transform end user services
Long-term success and business growth relies on the ability to innovate quickly react to changing client requirements.
That’s why businesses turn to Proservia, the dedicated end user services and infrastructure management division of ManpowerGroup Solutions.
We design effective IT infrastructure, complete transformation projects, manage daily IT requirements, and – most importantly – deliver seamless user experiences, every time. From desk side, application and onsite support; to engineering, field maintenance and service desks – we’ll provide the people you need to support any device, for any user, at any time.
Built upon our deep recruiting experience and our expertise in crafting impactful outsourcing solutions, we deliver the talent you need to keep you ahead in a demanding world. Annually, our service deck handles more than 12 million phone calls from end users on behalf of our clients. We also manage over two million field support tickets for clients across Europe.
Global leader in document management - We manage the process of maintaining the performance of equipment for this global leader in document management, and fixing any faults quickly to minimise disruption to their clients. Our solution has lead to a 15-18% reduction in costs and 10% increase in productivity. With an average time to fix of under five hours for the past three years, our team of Engineers answered over 1,740 visits and 100,000+ calls across 2014.